Effective Date: January 1, 2009
Last Updated: May 1, 2026
KII JEWELRY (hereinafter referred to as “we” or “us”) takes your privacy very seriously. This Privacy Policy is intended to explain how we collect, use, store and protect your personal information when you visit our website (WWW.KIIJEWELRY.COM) (hereinafter referred to as “this website”) or purchase our jewelry products.
Please read and understand this policy carefully before using our services.
1. Information We Collect
To provide you with high-quality jewelry selection, customization and delivery services, we may collect the following types of information:
1.1 Information you voluntarily provide
- Account Information: When you register an account, we collect your name, email address, mobile phone number and password you set.
- Transaction & Delivery Information: When you place an order for jewelry, we need to collect your consignee’s full name, detailed shipping address and contact phone number.
- Payment Information: We collect your billing address and payment voucher information. Please note: sensitive financial information such as full credit card numbers or payment passwords is usually processed directly by our third-party payment partners, and we do not store full card details.
- Customization & Preference Information: If you purchase engraving, custom ring size or specific gemstone services, we will collect relevant customization requirements. If you participate in surveys, we may collect your purchasing preferences, anniversary information, etc.
1.2 Automatically collected information
- Device & Log Information: Including your IP address, browser type, operating system, access time and browsing records on the website (such as which necklace or ring pages you viewed).
- Cookies and Tracking Technologies: We use cookies to remember your shopping cart contents, login status and personalized preferences.
2. How We Use Your Information
The information we collect will be used for the following purposes:
- Order Fulfillment: Process your payment, arrange shipment and delivery of jewelry products, and send order confirmations and logistics tracking information.
- Customer Service: Respond to your inquiries, process return and exchange requests (especially quality inspection and exchanges for high-value items) and send after-sales care reminders.
- Product Customization: Communicate with our crafts team based on your special requirements (such as engraving content, ring size) to ensure products meet your expectations.
- Marketing & Promotion: Send you information about new product launches, exclusive offers or jewelry care knowledge with your consent.
- Security & Risk Control: Detect and prevent fraudulent transactions to ensure the security of high-value transactions.
3. Information Sharing and Disclosure
We promise not to sell your personal information. We will share necessary information with third parties only under the following circumstances:
- Logistics Service Providers: To safely deliver your purchased jewelry, we need to share your name, address and phone number with courier/logistics companies.
- Payment Processors: To complete transactions, we need to share necessary order and payment information with banks or payment gateways.
- Legal Requirements: We may disclose your information when required by laws and regulations, judicial procedures or government authorities.
4. Information Storage and Protection
- Retention Period: We retain your personal information only for the period necessary to fulfill the purposes of our services. For example, transaction records are usually kept for at least 5 years to meet tax and audit requirements.
- Security Measures: We use industry-standard encryption technologies (such as SSL encryption) to protect your data transmission security, and establish strict internal access control systems to prevent unauthorized access, public disclosure or alteration of your personal information.
5. Your Rights
In accordance with applicable laws and regulations, you have the following rights regarding your personal information:
- Access and Correction: You may log in to your account at any time to view or modify your personal profile and shipping address.
- Withdraw Consent: You may unsubscribe from our marketing emails or SMS messages at any time.
- Right to Deletion: Under certain circumstances (e.g., if we collect information unlawfully), you may request that we delete your personal information.
- Account Closure: You may apply to close your account by contacting customer service.
6. Protection of Minors
Our products and services are mainly intended for adults. We do not knowingly collect personal information from minors under the age of 18. If you are a minor, please use our services under the guidance of your guardian.
7. Policy Updates
We may update this Privacy Policy from time to time. The updated policy will be posted on this website and you will be notified prominently before the effective date.
8. Contact Us
If you have any questions or suggestions about this Privacy Policy, please contact us through the following channels:
- Email: Henry@kiijewelry.com
- Phone: +86 18826493184
- Address: Shatou Sub-district, Panyu District, Guangzhou City, Guangdong Province, China